Returns & Exchanges
At Cozyland, we want you to be completely comfortable in your purchase, which is why we offer a 30-day return policy for all unworn and unwashed items. If your new favorites aren't quite right, we've made the exchange and refund process simple and stress-free.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging with all tags attached, and include the provided packing slip inside the box.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely tape it to the outside of your return package.
Drop Off and Track
Drop off your package at any authorized carrier location and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing