Frequently Asked Questions
Everything you need to know about your Cozyland experience.
What is the typical shipping time for an order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, while international shipping may take 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request.
How do I know which size to order?
Every product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for the signature Cozyland relaxed fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we prioritize ethical fashion. Our collections use GOTS-certified organic cotton, recycled polyester, and eco-friendly dyes to ensure comfort for you and the planet.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat.